Which HR function is primarily responsible for identifying future staffing needs and ensuring the organization has the right number of skilled employees?Performance ManagementCompensation and BenefitsWorkforce PlanningEmployee RelationsC) Workforce PlanningWorkforce planning is the process of analyzing current workforce capabilities and projecting future needs to ensure the organization has the talent required to meet its strategic objectives.
What is the main goal of "organizational development (OD)" in HRM?To manage employee payroll. To implement new software systems.To improve organizational effectiveness and employee well-being through planned interventionsTo conduct disciplinary actions. C) To improve organizational effectiveness and employee well-being through planned interventions. Organizational Development (OD) is a systematic approach to improving an organization's effectiveness and its employees' well-being. It focuses on strategies, structures, and processes within an organization.
Which HR concept refers to the fairness of the processes and procedures used to make decisions regarding employees?Distributive JusticeProcedural Justice Interactional JusticeCommutative JusticeB) Procedural JusticeProcedural justice in HRM refers to the fairness of the processes and procedures used to make allocation decisions. This includes transparency, consistency, and opportunities for employee voice.
What is the primary purpose of a "competency framework" in HRM?o track employee attendance. To define the knowledge, skills, and abilities (KSAs) required for success in various roles. To set employee performance goals annually.To manage employee grievances.B) To define the knowledge, skills, and abilities (KSAs) required for success in various roles.A competency framework is a structured list of competencies (skills, knowledge, abilities, and behaviors) that are essential for successful performance in a job or across an organization. It's used for recruitment, training, and performance management.
Which HR metric measures the rate at which employees leave an organization over a given period?Retention Rate Engagement ScoreTurnover RateAbsenteeism RateC) Turnover RateTurnover rate (or attrition rate) is the percentage of employees who leave an organization over a specific period, relative to the average number of employees.
What is "onboarding" primarily designed to achieve for new employees? To evaluate their initial job performance.To integrate them into the company culture and help them become productive members.To provide their first payroll check.To assign them a mentor. B) To integrate them into the company culture and help them become productive members.Onboarding (or organizational socialization) is the process through which new employees acquire the necessary knowledge, skills, and behaviors to become effective organizational members. It helps them assimilate into the company culture.
What is the primary benefit of "employee wellness programs" in an organization?To manage payroll deductions.To reduce healthcare costs, improve productivity, and boost employee morale.To conduct annual performance reviews.To implement new IT systems.B) To reduce healthcare costs, improve productivity, and boost employee morale.Employee wellness programs are designed to support and encourage a holistic approach to employee well-being. By promoting health, they can lead to lower absenteeism, increased engagement, and reduced healthcare expenditures.
Which HR process involves identifying and developing internal people with the potential to fill key leadership positions in the future?Recruitment Process Outsourcing (RPO)Succession PlanningOnboardingCompensation BenchmarkingB) Succession Planning Succession planning is a process for identifying and developing new leaders and high-potential employees to replace current employees in key positions should they leave, retire, or be promoted.
What is the concept of "psychological contract" in HRM? A legally binding document outlining employee responsibilities.The unwritten set of expectations between an employee and employer.A formal agreement for executive compensation.A process for mediating workplace disputes.B) The unwritten set of expectations between an employee and employer.The psychological contract refers to the unwritten understandings and expectations between an employer and employee. It covers expectations beyond formal employment contracts, such as loyalty, fair treatment, and opportunities for development.
Which type of interview question asks candidates to describe how they handled real-life work situations in the past?Hypothetical QuestionBehavioral QuestionSituational QuestionKnowledge-Based QuestionB) Behavioral QuestionBehavioral interview questions are designed to assess a candidate's past behavior and experiences as indicators of their future performance. They often start with "Tell me about a time when..." or "Describe a situation where...".
What is the primary goal of "HR analytics"?To automate administrative HR tasks.To use data and statistical methods to improve HR decision-making and business outcomes.To conduct employee satisfaction surveys.To manage employee benefits enrollment.B) To use data and statistical methods to improve HR decision-making and business outcomes.HR analytics involves applying analytical processes to human resource data to enhance decision-making and improve organizational performance. It uses data to gain insights into talent, performance, and workplace trends
What is "Job Analysis" in HRM?The process of evaluating an employee's performance against set goals.The process of determining the responsibilities, tasks, skills, and knowledge required for a job.The procedure for hiring new employees.The study of workplace safety regulations. B) The process of determining the responsibilities, tasks, skills, and knowledge required for a job.Job analysis is a systematic process used to collect information about the duties, responsibilities, and necessary skills for a particular job. The results are used to create job descriptions and specifications, which are vital for recruitment, training, and performance management.
Which HR practice is specifically designed to create a positive first impression for new employees and integrate them into the company culture? Performance AppraisalDisciplinary Action OnboardingEmployee Offboarding C) Onboarding Onboarding (or organizational socialization) is the process by which a new employee is integrated into an organization. Effective onboarding helps new hires quickly become productive members of the team and feel welcomed.
What is "360-degree feedback" in performance management?A system where an employee's performance is reviewed only by their direct manager. A system where an employee's performance is reviewed by their manager, peers, and subordinates.A feedback system that only uses quantitative data.A process for providing feedback only to managers.B) A system where an employee's performance is reviewed by their manager, peers, and subordinates.360-degree feedback is a comprehensive performance appraisal method that involves collecting feedback from all directions around the employee—managers, peers, subordinates, and sometimes even customers or vendors.
Which of the following is considered a key component of "Total Rewards"? Base salary only. Compensation, benefits, work-life balance, and professional development.Stock options exclusively.Training and development budgets.B) Compensation, benefits, work-life balance, and professional development. The Total Rewards philosophy in HRM recognizes that employees are motivated by a comprehensive package of rewards. This includes financial compensation and benefits, as well as non-financial elements like career development, recognition, and a positive work environment (work-life balance).
What is the main purpose of "HRIS" (Human Resource Information System)? To manage employee social media accounts.To store and manage employee data, automate HR processes, and support strategic decision-making.To provide legal counsel to employees.To organize company-wide social events.B) To store and manage employee data, automate HR processes, and support strategic decision-making.An HRIS is a software solution that streamlines and automates various HR tasks. It allows for the centralized management of employee data, from hiring and performance to payroll and benefits, improving efficiency and accuracy.
What is the term for a job title, salary, and responsibilities that are well-defined and relatively stable within an organization?Job rotationJob enrichmentJob descriptionJob specificationC) Job description A job description is a written narrative that describes the general tasks, duties, and responsibilities of a position.
What is the goal of "recruitment" in HRM?To fire underperforming employees. To attract a pool of qualified job applicants.To train new employees.To set employee salaries.B) To attract a pool of qualified job applicants. Recruitment is the process of actively seeking out, finding, and hiring candidates for a job or position.
What is "performance management"?The process of firing an employee. A continuous process of setting goals, assessing performance, and providing feedback to employees. A one-time annual review.The process of hiring new employees. B) A continuous process of setting goals, assessing performance, and providing feedback to employees. Performance management is a continuous process of communication between a manager and an employee to ensure the goals and expectations of the organization are met.
The term "HR" stands for:Human RelationsHuman ResourcesHigh Retention Hiring and RetentionB) Human ResourcesHuman Resources (HR) is the department within a company responsible for all things employee-related, including hiring, firing, and payroll.
What is a "job description"?A document that outlines the skills and abilities required for a job.A document that outlines the tasks, duties, and responsibilities of a job.A document that lists the salary and benefits of a job.A document that is used for employee performance reviews. B) A document that outlines the tasks, duties, and responsibilities of a job. A job description is a written narrative that describes the general tasks, or other related duties, and responsibilities of a position.
The term "onboarding" refers to:The process of firing an employee.The process of integrating a new employee into the organization and its culture.The process of training an employee for a new job.The process of conducting a performance appraisal.B) The process of integrating a new employee into the organization and its culture. Onboarding is the process by which new hires are assimilated into an organization's culture and prepared for their new roles.
A "SWOT analysis" in HRM is used to:Evaluate a new employee's performance.Analyze an organization's strengths, weaknesses, opportunities, and threats.Determine an employee's salary.Create a new training program.B) Analyze an organization's strengths, weaknesses, opportunities, and threats.A SWOT analysis is a strategic planning technique used to evaluate an organization's internal and external factors.
What is the main purpose of "performance management"?To fire underperforming employees.To ensure that employee activities and outputs are aligned with the organization's goals.To provide a raise to employees.To recruit new employees.B) To ensure that employee activities and outputs are aligned with the organization's goals. Performance management is a process by which managers and employees work together to plan, monitor, and review an employee's work objectives and overall contribution to the organization.
The term "job rotation" refers to:The process of giving an employee more responsibility.The process of moving employees from one job to another to broaden their skills and experience.The process of firing an employee.The process of hiring a new employee.B) The process of moving employees from one job to another to broaden their skills and experience.Job rotation is a management technique used to improve employee skills and motivation by rotating them through different jobs in the organization.
What is "360-degree feedback"?Feedback given by a manager to an employee.Feedback given by an employee to a manager. Feedback from an employee's peers, subordinates, and superiors.Feedback given by a customer to a company.C) Feedback from an employee's peers, subordinates, and superiors.360-degree feedback is a system where employees receive confidential, anonymous feedback from the people who work with them.
The term "human resource planning" refers to:The process of firing employees.The process of forecasting an organization's future demand and supply of labor. The process of setting employee salaries.The process of training new employees.B) The process of forecasting an organization's future demand and supply of labor.Human resource planning is the process of identifying a company's current and future human resources needs.
What is a "job analysis"? A document that outlines the tasks, duties, and responsibilities of a job.A systematic process of gathering and analyzing information about a job.A document that lists the salary and benefits of a job. A document that is used for employee performance reviews.B) A systematic process of gathering and analyzing information about a job.Job analysis is the process of studying a job to determine which activities and responsibilities are included, its relative importance to other jobs, and the personal qualifications necessary for performance.
What is the main purpose of an "exit interview"?To persuade an employee to stay with the company. To gather information from a departing employee about their experience at the company.To provide a raise to a departing employee. To fire an employee.B) To gather information from a departing employee about their experience at the company.An exit interview is a meeting between a departing employee and a manager or HR professional to gather feedback on what the employee liked or disliked about their job.
The term "talent management" refers to: The process of hiring new employees.The process of managing a company's finances. The process of managing a company's physical assets.The process of attracting, developing, and retaining talented employees.D) The process of attracting, developing, and retaining talented employees.Talent management is a set of integrated HR processes designed to attract, develop, motivate, and retain productive employees.
What is "onboarding"?The process of firing an employee.The process of helping new hires adjust to social and performance aspects of their jobs.The process of hiring a new employee.The process of rotating employees through different jobs. B) The process of helping new hires adjust to social and performance aspects of their jobs.Onboarding is the process of integrating a new employee into the organization and its culture.
The term "job description" refers to: A document that lists the salary and benefits of a job.A document that outlines the tasks, duties, and responsibilities of a job.A document that is used for employee performance reviews.A document that lists the qualifications required for a job. B) A document that outlines the tasks, duties, and responsibilities of a job. A job description is a written narrative that describes the general tasks, or other related duties, and responsibilities of a position
What is the main purpose of "mentoring"? To fire underperforming employees.To recruit new employees.To provide guidance and support to a less-experienced individual.To conduct a performance review.C) To provide guidance and support to a less-experienced individual.Mentoring is a relationship in which a more experienced or more knowledgeable person helps to guide a less experienced or less knowledgeable person.
The term "flexible working" refers to: Employees working in a factory.A type of working arrangement where employees have more control over their hours and location.Employees working on a farm.Employees working in an office.B) A type of working arrangement where employees have more control over their hours and location.Flexible working is a way of working that suits an employee's needs, for example, having flexible start and finish times, or working from home.
What is "emotional intelligence" in HRM?The ability to manage a company's finances.The ability to understand and manage one's own emotions, and to understand and influence the emotions of others.The ability to use technology.The ability to write a job description.B) The ability to understand and manage one's own emotions, and to understand and influence the emotions of others.Emotional intelligence is the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.
The term "job enrichment" refers to:The process of adding new, more complex tasks to an employee's job.The process of removing tasks from an employee's job.The process of moving an employee to a new job.The process of firing an employee.A) The process of adding new, more complex tasks to an employee's job.Job enrichment is a management strategy that seeks to motivate employees by giving them a wider range of responsibilities and greater autonomy.
What is the main purpose of a "labor union"?To provide a social club for employees.To represent employees in negotiations with managementTo provide a savings account for employees. To provide a retirement plan for employees.B) To represent employees in negotiations with management.A labor union, or trade union, is an organized association of workers formed to protect and further their rights and interests.
The term "staffing" refers to:The process of training employees.The process of planning, recruiting, and hiring a company's workforce.The process of firing employees.The process of managing a company's finances.B) The process of planning, recruiting, and hiring a company's workforce. Staffing is the process of putting the right person in the right job at the right time.
What is "succession planning"?The process of identifying and developing employees to fill key leadership positions.The process of firing an employee.The process of hiring a new employee.The process of training an employee for a new job.A) The process of identifying and developing employees to fill key leadership positions.Succession planning is a process for identifying and developing new leaders who can replace old leaders when they leave, retire, or die.
What is a "job specification"?A document that outlines the tasks, duties, and responsibilities of a job. A document that lists the skills, knowledge, and abilities required for a job.A document that lists the salary and benefits of a job.A document that is used for employee performance reviews.B) A document that lists the skills, knowledge, and abilities required for a job.A job specification is a statement of the minimum qualifications a person needs to perform a job successfully.
The term "human capital" refers to:The total assets of a company.The economic value of a worker's experience and skills.The total debt of a company.The total revenue of a company.B) The economic value of a worker's experience and skills.Human capital is a term for the skills, knowledge, and experience possessed by an individual or population, viewed in terms of their value to an organization or country.
What is the main purpose of a "performance appraisal"?To fire an employee.To evaluate an employee's job performance and to provide feedback.To hire a new employee.To provide a raise to an employeeB) To evaluate an employee's job performance and to provide feedback.A performance appraisal is a systematic and periodic process that assesses an individual employee's job performance and productivity.
The term "work-life balance" refers to:A state where an individual has too much work and no personal life. The state of equilibrium between an individual's professional life and personal life.A state where an individual has too much personal life and no work.A state where an individual has no work and no personal life.B) The state of equilibrium between an individual's professional life and personal life. Work-life balance is a concept that emphasizes the need for a healthy balance between one's professional life and their personal life.
What is "industrial relations"?The study of a company's finances.The relationship between an employer and employees.The study of a company's marketing.The relationship between a company and its customers. B) The relationship between an employer and employees.Industrial relations is the study of the relationship between management and employees in an organization.
What is a "job evaluation"?A process of determining the worth of a job. A process of training an employee.A process of firing an employee.A process of hiring a new employee.A) A process of determining the worth of a job.Job evaluation is the systematic process of determining the relative worth of jobs in an organization.
What is a "performance appraisal"?The process of firing an employee.The process of hiring a new employee.The process of evaluating an employee's job performance.The process of training an employee.C) The process of evaluating an employee's job performance.A performance appraisal is a systematic and periodic process of evaluating an employee's work performance and productivity.
The term "human capital" refers to:The financial assets of a companyThe skills, knowledge, and experience possessed by a company's employees.The physical assets of a company. The total revenue of a company. B) The skills, knowledge, and experience possessed by a company's employees.Human capital is an economic term that refers to the collective skills, knowledge, and experience of a company's workforce.
What is "employee engagement"?The number of employees a company hires.The level of an employee's emotional commitment to their job and organization.The number of employees a company fires.The number of employees a company trains.B) The level of an employee's emotional commitment to their job and organization. Employee engagement is the measure of an employee's enthusiasm for and connection to their work.
The term "compensation" in HRM refers to:The process of training an employee.The process of firing an employee.The total remuneration an employee receives in return for their work.The process of hiring a new employee.C) The total remuneration an employee receives in return for their work.Compensation is the combination of wages, salary, bonuses, and benefits that an employee receives.
What is "onboarding" in Human Resource Management?The process of firing an employee.The process of training a new employee.The process of integrating a new employee into an organization and its culture.The process of recruiting a new employee.C) The process of integrating a new employee into an organization and its culture.Onboarding, also known as organizational socialization, is a process used in human resource management to integrate a new employee into the organization.
The term "performance appraisal" refers to:A system used to reward employees.A systematic and periodic process that assesses an employee's job performance and productivity. A system used to hire employees. A system used to train employees. B) A systematic and periodic process that assesses an employee's job performance and productivity. A performance appraisal is a review of an employee's job performance.
The process of gathering and analyzing information about a job's duties and responsibilities is called:Job evaluationJob descriptionJob analysisJob trainingC) Job analysisJob analysis is a systematic process of collecting data about a job to determine the skills and requirements needed to perform it successfully.
The term "employee turnover" refers to:The total number of employees in a company.The rate at which employees leave a company.The total number of new employees hired. The number of promotions within a company. B) The rate at which employees leave a company.Employee turnover is a measure of how many employees leave an organization over a given period of time.
The process of attracting, screening, and selecting qualified people for a job is known as:OnboardingTrainingRecruitmentCompensationC) Recruitment Recruitment is the process of finding and hiring the best-qualified candidate for a job opening in a timely and cost-effective manner.
The term "employee benefit" refers to: A monetary payment for work performed. A form of compensation given to employees in addition to salary.A type of loan given to employees.A type of bonus given to employees.B) A form of compensation given to employees in addition to salary. Employee benefits are non-wage forms of compensation provided to employees in addition to their regular wages or salaries.
The term "employee engagement" refers to:The number of employees a company hires.The level of an employee's emotional commitment to their job and organization.The number of employees a company fires.The number of promotions within a company. B) The level of an employee's emotional commitment to their job and organization.Employee engagement is a measure of an employee's enthusiasm for and connection to their work.
The process of evaluating an employee's job performance is known as:RecruitmentOnboardingPerformance appraisalJob analysisC) Performance appraisalA performance appraisal is a regular review of an employee's job performance and overall contribution to the company.
The term "job rotation" refers to a training method where employees:Are given a bonus for good performance. Are moved between two or more jobs in a planned manner.Are given a new job every year.Are given a promotion.B) Are moved between two or more jobs in a planned manner.Job rotation is a management technique that provides employees with a variety of tasks and challenges.
What is the primary purpose of performance management?To fire underperforming employees.To ensure that employees' activities and outputs align with the organization's goals.To determine employee compensation.To recruit new employees.B) To ensure that employees' activities and outputs align with the organization's goals.Performance management is a process that involves planning, monitoring, and evaluating an employee's performance to ensure it contributes to the organization's overall objectives.